Frequently Asked Questions

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Procreate

What's the latest version of Procreate?

The current version of Procreate for iPad is 4.0.1, and requires iOS 11.0 or newer.

How do I update Procreate?

If an update to Procreate is available, you should be able to easily download it through the Updates tab of the App Store on your iPad. If you're not sure whether you're up to date, you can check your current version in the Procreate section of your iPad's Settings app.

How do I use Procreate? It's so confusing!

You should download the Procreate Handbook! The Handbook will walk you through all of Procreate's tools and features, and it's free from our website and the iBooks Store.

Is your Handbook available in my language?

Unfortunately our Handbook is currently only available in English. We'd love to be able to provide handbooks and tutorials for all our users in their native languages, but we don't have the resources for this right now. However, we do have a thriving international community on the Procreate forums. If you post there, you'll be able to find other Procreate users from your region who can answer any questions you might have.

Why can't I download Procreate?

Many of the additions and changes in the latest version of Procreate are based on the latest iOS technologies. If you have problems updating Procreate, make sure your iOS version is up to date.

My iPad isn't supported by the latest iOS verson. Can I still get Procreate?

Yes, you can! It just requires a small workaround. If you purchase Procreate through iTunes on a computer using the same Apple ID, then you'll be able to download the latest compatible version from the Purchased tab of the App Store app on your iPad.

How much does Procreate cost?

Procreate is available for US $9.99, exclusively on the App Store. The exact price may vary based on your region.

Does Procreate have any in-app purchases?

Procreate currently has one in-app purchase for the Perspective Guide feature (including Perspective Assist). This is available for US $1.99, and can be purchased in the Canvas tab of the Actions menu in any Procreate canvas.

The in-app purchase isn't working for me! What can I do?

If you're getting an error when you try to purchase Perspective Guide, the first thing to try is a hard reboot. Hold down both the Home and Lock buttons until the iPad screen goes black, then release both buttons. Wait a few moments, then press the Lock button to turn the iPad back on. Check that your internet connection is working, then relaunch Procreate.

If this doesn't work, you might want to check the Restrictions in the General section of your iPad's Settings. If Restrictions are on, they could be preventing in-app purchases.

How do I connect my Apple Pencil?

Procreate fully supports Apple Pencil, but you don't need to connect it in the Devices menu. Make sure you have ‘None' selected, and as long as you've paired your Apple Pencil by plugging it into your iPad Pro at least once, it will just work with Procreate. If you're still having trouble, here are some other things to check.

How do I stop accidentally invoking the Procreate Eyedropper?

The Eyedropper can be invoked in a number of different ways, all of which are toggled in the Advanced Gesture Controls in the Prefs tab of the Actions menu. If you're finding the Touch Hold gesture too easy to invoke, you can increase the delay with the slider, or deactivate that method and find options that best suit you.

I can't find Alpha Lock! Where did it go?

Alpha Lock is now toggled by a two-finger swipe right on your layer. You'll see a chequered background in your layer thumbnail to indicate that Alpha Lock is active.

How do I make a time lapse video of my artwork?

By default, Procreate records every undoable action (anything that creates an undo step - each painting stroke, a transform action, layer adjustments) as a frame of video. To export this video, go to the Actions menu from your canvas, tap Share, and tap Export Video. To replay the video right on your canvas, select Time-lapse Replay from the Video tab in the Actions menu. You can control the playback by sliding left or right on the canvas.

To disable the recording of video on new canvases, go to the Settings app on your iPad, tap Procreate in the sidebar, and set Time-Lapse Recording to Disabled.

Once you've exported your video, you can import it into your favorite video editor and slow it down, add music, or anything else you like.

Why can't I save my Time-lapse Video to Photos?

If the Save Video option isn't available when exporting your Time-lapse Video, you're probably recording in 4K. Unfortunately, the iOS Photos app is limited to a lower resolution for video handling, so full 4K videos can't be saved. However, you can export your video by another method and open it in a video editing application, or you can lower the quality of Time-lapse Videos for new canvases in the Procreate section of your iPad's Settings app.

Why doesn't Live Broadcast work with my favorite streaming service?

Procreate Live Broadcast will work with any iOS streaming application that has incorporated compatibility with ReplayKit. ReplayKit is the iOS technology that powers our Live Broadcast. Currently the only applications using this are Mobcrush, Periscope, and Shou. We're hopeful that more services will incorporate this very soon. As soon as other streaming apps build a ReplayKit extension, then they'll automatically work with Live Broadcast, without the need for a Procreate update.

Why is Procreate crashing?

Every app has its teething issues. If you experience a crash, let us know on the Support boards on the forums or send an email to support@savage.si

If you can include your iPad model, iOS version, and Procreate version in your email, this can assist us greatly in solving your problem.

A crash could be the result of your iPad running out of memory. iOS gives developers a limited amount of RAM to play with. If you have lots of apps running in the background, your iPad will try to terminate those apps to free up RAM. If that's still not enough, iOS will jettison Procreate and return to Springboard. Don't worry - this isn't a bug - it's a method of protection employed by iOS to stop an app from locking up and crashing your whole device. Thanks to Procreate's autosave feature, you can just open Procreate again and keep going where you left off.

If you are experiencing repeated crashes of Procreate due to memory shortage, try to minimize the size of your canvases and the number of layers you use. These jettisons can occur more often on older iPads with less memory. If possible, upgrading to a newer iPad with more memory may mitigate this problem.

Jailbroken devices are more prone to crashing than a standard iOS environment. This can be because you have extra processes and extensions running in the background that take precious resources away from Procreate. They can also try to add extra functionality to Procreate and cause all kinds of errors trying to do things that it wasn't made to do. If this is you, disable all of your extras and turn them on one by one to find the problem.

To minimize the frequency of jettisons, there are a couple of things you can do:

  1. Try clearing your apps from multitasking (double tapping the Home button, then swiping each app upward to close)
  2. Every now and then, give your iPad a reboot (hold the Sleep/Wake button for a few seconds).

How do I back up my artworks?

One of the best ways to back up all your Procreate data is to make regular full backups of your iPad, including all apps, through iTunes. Restoring this backup to an iPad will include all your Procreate data - artworks, settings, custom brushes, and palettes.

It's also a good idea to individually back up important artworks. If you export artworks as .procreate files, they'll preserve all your layers and other data. Exporting through iTunes or Airdrop allows you to export multiple artworks simultaneously.

Which styluses can I use with Procreate?

Procreate 3 fully supports Apple Pencil on iPad Pro with settings for Tilt, Azimuth, Accumulation, and Flow.

You can use any capacitive or magnetic field passive stylus without the need for a Bluetooth connection. Apple Pencil is the only stylus currently supported on iPad Pro models. If you don't have an iPad Pro, Procreate currently supports the following active styli:

  • TenOneDesign - Pogo Connect, Pogo Connect 2
  • Adonit - Jot Touch 4, Jot Touch Pixelpoint, Jot Script, Jot Script 2, Pixel
  • Wacom - Intuos Creative Stylus 1 & 2, Bamboo Fineline 1, 2, & 3
  • FiftyThree - Pencil

The Intuos Creative Stylus 2, Bamboo Fineline and Bamboo Fineline 2 are officially unsupported on iPad Air 2 and iPad mini 4 due to hardware incompatibilities.

Which is the best stylus to use with Procreate?

The only truly excellent iPad stylus is Apple Pencil with iPad Pro. Because these two products are designed together, they're more accurate and reliable than any third-party stylus for iPad. If you're looking for a stylus to use with an older iPad model, the unfortunate truth is that there is no perfect solution. All third-party iPad styluses are workarounds trying to make a good experience on a device that isn't designed for a stylus. This is particularly difficult with the iPad Air 2 and iPad mini 4: changes in the screen hardware on these devices caused a number of problems for third-party styluses.

This doesn't mean that you can't find one that works for you, but you'll want to do some research first and find the stylus that fits your needs and your style. A good place to start is the Styluses board on the Procreate forums. There you'll find questions and recommendations from other Procreate users just like yourself.

Why isn't palm rejection working for me?

This depends on the devices you're using. If you're using Apple Pencil and iPad Pro, there's built-in palm rejection that works perfectly for most users. However, everyone's hands are different - if you're having trouble, read more about Palm Support below.

If you're painting with your finger or an unconnected stylus on any iPad, you can activate Palm Support, Procreate's own form of palm rejection. Palm Support provides background, across-the-board palm rejection in Procreate, and you can read more about it in the next question.

If you're using a third-party Bluetooth stylus, it may or may not work with Palm Support, depending on hardware compatibilities. If you've connected a stylus that displays the message Palm Support not available with this stylus, then you're using a stylus that isn't compatible with Procreate's Palm Support.

Most stylus manufacturers produce their own palm rejection. If you're wondering why that isn't available with your stylus in Procreate, it's because this style of palm rejection isn't compatible with multitouch gestures. Procreate's ease of function is built on gestures, and we didn't want to sacrifice that for palm rejection - that's why we built Palm Support.

What is Palm Support?

Palm Support is Procreate's built-in version of palm rejection. It works with a regular capacitive stylus or even your finger. You can finally use gestures in tandem with resting your palm on the surface of the iPad screen without the worry of drawing over your canvas.

You can turn Palm Support on and off or adjust the level in the Procreate section of your iPad's Settings app.

Can I load PSD files in Procreate?

Yes, you can! PSD files can now be imported in the same way as any other image file. If you import a PSD through the import menu in the Gallery, Procreate will import and respect all layers, blend modes, and other compatible features. If you import a PSD using the Insert Flat Image option in the Actions menu, Procreate will import a flat image composite into the existing canvas.

Where can I get more brushes?

The Procreate forums contain hundreds of user-created custom brushes for Procreate. The Marketplace board has links to premium brushes available for sale, and the Free Brushes board has many more brushes available to download for free.

Can I delete unwanted brushes?

You'll always have Procreate's default brushes, but you can absolutely delete custom brushes. Swipe left across the brush thumbnail in the Brushes popover. You'll see a few options depending on whether it's a default brush, a duplicated brush, or custom made.

How do I delete artworks from my Procreate Gallery?

In Procreate for iPad, simply swipe left on any artwork to reveal controls for that piece, including Delete. Alternatively, swipe right to select an artwork and reveal buttons for group actions in the top left of the Gallery. If you're using Procreate Pocket, check out this section.

How do I fill with color?

Procreate's fill tool is called ColorDrop, and it's as simple as dragging the color from the top right of the canvas and dropping it where you want it to go. The color will flow to the edges of your linework. If you hold your finger on the canvas instead of letting go, you can adjust the Threshold of the fill to make sure it fits your edges perfectly.

If you want to fill to a different layer than the one your line work is on, tap the Reference button in the Layer Options menu. You can now ColorDrop to another layer using the bounds from your Reference Layer.

ColorDrop always fills my entire canvas! What's wrong?

It sounds like your ColorDrop Threshold is set to 100%. Drag your color from the top right and hold it on the canvas to adjust your Threshold by sliding your finger to the left. Your new Threshold will apply to your next fill, even if you Undo this one.

Why can't I create more layers?

The layer limits in Procreate exist to prevent your Procreate from crashing when it tries to do more than the iPad can handle. These limits vary according to canvas size and the model of iPad you're using. Try creating a different-sized canvas for a different layer limit.

When creating a new custom canvas, you'll see your Maximum Layer limit when you input your canvas dimensions. You can also access this by swiping left on any custom canvas in the Create menu and tapping Edit.

Can I print my Procreate artwork?

If you have an AirPrint enabled printer, you can print your artwork directly from Procreate or Procreate Pocket. Simply Share your artwork as a JPG or PNG and tap the Print button on the bottom row of icons. If you want to print your Procreate work professionally, speak with your chosen printing company to determine the ideal file specifications.

How do I adjust the pressure sensitivity of my stylus?

Procreate's pressure can be adjusted in two ways: per brush, and overall. To adjust pressure effects for any brush, tap your selected brush to open the Brush Settings, and adjust the Pressure sliders in the Pencil tab.

Procreate's Pressure Curve affects all pressure response throughout the app, and can be edited from the Prefs tab of the Actions menu. The horizontal axis is the pressure ranging from soft on the left to hard on the right. The vertical axis is the opacity ranging from 0% at the bottom and 100% at the top. Drag this line to adjust how Procreate responds based on your specific stylus and painting style. You can find some great examples of how this works on our forums.

What's the biggest canvas I can make?

There are actually two limits on canvas sizes in Procreate, both imposed by the hardware of the iPad model you're using. The limit on total canvas size can be found by multiplying the two dimensions of any of the below maximum sizes. For example, the 12.9” iPad Pro can create a canvas up to 67,108,864 pixels total - around 67 megapixels.

The other limit is on any single dimension - width or height. Older iPads (up to the iPad Air 1 and iPad mini 3) can create canvases up to 4,096 pixels in either direction. The iPad Air 2 and iPad mini 4 can create canvases up to 8,192 pixels in either direction, and for the iPad Pro models this limit is increased to 16,384 pixels. You can create a canvas of any size and ratio in Procreate as long as it doesn't exceed either of these limits for your device. For example, on a 12.9” iPad Pro, you can make any canvas provided neither side is longer than 16,384 pixels, and the total size of the canvas doesn't exceed 67 megapixels.

Here are the maximum canvas sizes by device:

  • iPad Pro 12.9” - 16,384 x 4,096, or 8,192 x 8,192
  • iPad Pro 9.7” - 8,192 x 4,096, or 16,384 x 2,048
  • iPad Air 2, iPad mini 4 - 8,192 x 4,096
  • iPad Air 1, iPad 4, iPad 3, iPad mini 3, iPad mini 2 - 4,096 x 4,096
  • iPad 2, iPad mini 1 - 4,096 x 2,616

How does DPI work?

When you make a new canvas in Procreate, you can set your dimensions in pixels, or in a physical measurement (inches, centimetres, or millimetres). Either way, your canvas will always have a DPI. DPI (dots per inch) measures how many pixels will be in each inch of your artwork when you print it. If you create a canvas using a physical measurement, then the DPI controls how large the canvas will be in pixels. If you create a canvas using pixels, then the DPI controls how large it will print.

A higher DPI means more pixels per inch, which means a better quality print. 300dpi is a standard rule of thumb for a print about the size of a magazine page. The larger your intended print, generally speaking, the less DPI you can have. A canvas of 2 metres by 1 metre (200cm x 100cm) could produce a great print at 100dpi. Billboards often have a DPI as low as 12 or 15. This is because the larger an artwork is, the further away people will be when they view it. The smaller the artwork, the greater the pixel density required to produce a high quality print.

How do I use Quickline?

Paint a stroke on your canvas, and hold your finger at the end of the stroke. Quickline will automatically snap your stroke into a straight line. You can then adjust the end point, or tap the Transform button to make more precise adjustments. You can modify the delay before Quickline kicks in with the Prefs tab in the Actions menu. To disable Quickline, just drag the slider all the way to the left.

I've got a great idea for a Procreate feature! How do I tell you about it?

If there's something you'd really like to see in Procreate, the best thing to do is to add your support to the relevant posts on the Ideas & Suggestions board on the Procreate forums. We keep a close eye on these boards, and any suggestion that gains enough user support is something we can consider for a future release.

Why did you make Procreate?

We made Procreate to fill a need - the ability to create professional, high quality digital art absolutely anywhere. Procreate has evolved massively over the years, and the incredible art people are making in Procreate keeps us excited to continue working to make Procreate as great as it can possibly be.

Why on earth did you name it Procreate?

It was clear when we first saw the iPad that it was going to be a great tool for professionals to create awesome art. The name's a little bit cheeky, memorable and gets people talking.

Procreate Pocket

What's the latest version of Procreate Pocket?

The current version of Procreate Pocket for iPhone is 1.6.3, and requires iOS 9.1 or newer.

Is there a new update coming soon?

We have big plans for further improvements to Procreate Pocket. We don't have any ETA for this just yet, but stay tuned.

How do I use Procreate Pocket? It's so confusing!

You should download the Procreate Pocketbook! It's free, and will give you a quick overview of Procreate Pocket's essential features.

How do I stop accidentally invoking the brush sliders?

If you find yourself accidentally invoking the brush size and opacity sliders while painting, there's two easy ways to avoid this. You can use two fingers to move and zoom your canvas so the edge of your canvas is away from the sliders. Alternatively, simply tap the canvas with four fingers to toggle the interface.

How do I stop accidentally invoking the Procreate Pocket Eyedropper?

You can change the delay until the Eyedropper appears by selecting Procreate in your iPhone's Settings app. Slide the Eyedropper Press-Hold Delay slider to the left to decrease the delay, or slide to the right to increase it. To deactivate the Eyedropper completely, hit the switch below the slider.

Where can I get more Procreate Pocket brushes?

The Custom Brushes board on our forums contains hundreds of user-created brushes and brush sets, free to download. You can also duplicate and export your favorite brushes from Procreate for iPad and import them into Procreate Pocket.

How do I delete artworks in Procreate Pocket?

Tap the gear in the top left of the Procreate Pocket Gallery to enter Gallery Selection mode. Tap artworks to select them, and tap the buttons at the bottom of the Gallery to Share, Duplicate or Delete selected artworks. Tap the X at the top right to exit Gallery Selection mode.

Can I create a different canvas size?

When you tap the + button in the Gallery, Procreate Pocket creates one canvas size at the best resolution for your device. If you're using an iPhone 5 or newer, you can also create a Cinema 4K canvas. Tap and hold the + button until the 4K option appears, then slide onto the 4K button and release.

Currently these are the only two canvas sizes you can create in Procreate Pocket. However, you can export blank canvases as .procreate files and import them into Procreate Pocket, and we've uploaded some useful templates to get you started.

Why is Procreate Pocket crashing?

Every app has its teething issues. If you experience a crash, let us know on the Support boards on the forums or send an email to support@savage.si

If you can include your iPhone model, iOS version, and Procreate Pocket version in your email, this can assist us greatly in solving your problem.

A crash could be the result of your iPhone running out of memory. iOS gives developers a limited amount of RAM to play with. If you have lots of apps running in the background, your device will try to terminate those apps to free up RAM. If that's still not enough, iOS will jettison Procreate Pocket and return to Springboard. Don't worry - this isn't a bug - it's a method of protection employed by iOS to stop an app from locking up and crashing your whole device. Thanks to Procreate Pocket's autosave feature, you can just open the app again and keep going where you left off.

If you are experiencing repeated crashes of Procreate Pocket due to memory shortage, try to minimize the number of layers you use. These jettisons can occur more often on older devices with less memory, such as the 5th generation iPod Touch and the iPhone 4S. If possible, upgrading to a newer iPhone with more memory should mitigate this problem.

Jailbroken devices are more prone to crashing than a standard iOS environment. This can be because you have extra processes and extensions running in the background that take precious resources away from Procreate Pocket. They can also try to add extra functionality to Procreate Pocket and cause all kinds of errors trying to do things that it wasn't made to do. If this is you, disable all of your extras and turn them on one by one to find the problem.

To minimize the frequency of jettisons, there are a couple of things you can do:

  1. Try clearing your apps from multitasking (double tapping the Home button, then swiping each app upward to close)
  2. Every now and then, give your device a reboot (hold the Sleep/Wake button for a few seconds).

How do I fill with color?

Procreate Pocket's fill tool is called ColorDrop, and using it is as simple as dragging the color from the top right and dropping it on your canvas. You can fill a whole layer with color, or if you have line work, the color will flow to the edges of your lines. If you drag the color to the canvas and hold, you can adjust the ColorDrop Threshold. Slide your finger left or right to reduce or increase the Threshold for a perfect fill every time.

ColorDrop always fills my entire canvas! What's wrong?

It sounds like your ColorDrop Threshold is set to 100%. Drag your color from the top right and hold it on the canvas to adjust your Threshold by sliding your finger to the left. Your new Threshold will apply to your next fill, even if you Undo this one.

How do I make a time lapse video of my artwork?

By default, Procreate Pocket records every undoable action (anything that creates an undo step - each painting stroke, a transform action, layer adjustments) as a frame of video. To export this video, tap Video Recording when choosing your file type in the Gallery Share menu.

To disable the recording of video on new canvases, go to the Settings app on your iPhone, scroll down to select Procreate, and toggle the Enable Recording switch under Video Recording For New Documents.

Once you've exported your video, you can import it into your favorite video editor and slow it down, add music, or anything else you like.

Can I use my stylus with Procreate Pocket?

Procreate Pocket currently doesn't support the connection of Bluetooth active styli, but you can use any capacitive passive stylus with Procreate Pocket.

The good news is that you don't need a stylus for pressure sensitivity! If you have an iPhone 6S or newer, Procreate Pocket uses 3D Touch to provide pressure sensitivity with just your finger or any unconnected stylus.

Can I print my Procreate Pocket artwork?

If you have an AirPrint enabled printer, you can print your artwork directly from Procreate or Procreate Pocket. Simply Share your artwork as a JPG or PNG and tap the Print button on the bottom row of icons. If you want to print your Procreate work professionally, speak with your chosen printing company to determine the ideal file specifications before exporting.

Why did you make Procreate Pocket?

Back in 2010 Procreate was originally conceived and developed as a universal iPad and iPhone app. The problem was that designing an interface that provided fluid painting on an iPhone screen, without getting in your way, was an immense challenge. Designing a product that felt intuitive on both devices meant we were making sacrifices in the iPad design in favor of the iPhone. We had to make a choice. Eventually we dropped the iPhone and developed Procreate solely for iPad.

Recently we found ourselves facing a problem similar to the one that inspired us to begin work on Procreate. We were using iPhone apps for concept sketching, but we felt that all of them missed the mark.

At the start of 2014, we resurrected the idea of Procreate for the iPhone. We wanted the ability to quickly capture ideas when inspiration struck; to rapidly produce concepts, complemented by the tools we needed. Rumors of a larger iPhone began to surface, and we knew it was the perfect time.

The short answer is that we made Procreate Pocket for the same reason we made Procreate: it's the app we wanted to use.

Why did you make Procreate Pocket?

Back in 2010 Procreate was originally conceived and developed as a universal iPad and iPhone app. The problem was that designing an interface that provided fluid painting on an iPhone screen, without getting in your way, was an immense challenge. Designing a product that felt intuitive on both devices meant we were making sacrifices in the iPad design in favor of the iPhone. We had to make a choice. Eventually we dropped the iPhone and developed Procreate solely for iPad.

Recently we found ourselves facing a problem similar to the one that inspired us to begin work on Procreate. We were using iPhone apps for concept sketching, but we felt that all of them missed the mark.

At the start of 2014, we resurrected the idea of Procreate for the iPhone. We wanted the ability to quickly capture ideas when inspiration struck; to rapidly produce concepts, complemented by the tools we needed. Rumors of a larger iPhone began to surface, and we knew it was the perfect time.

The short answer is that we made Procreate Pocket for the same reason we made Procreate: it's the app we wanted to use.

General

I'm new to digital art. Help!

Every artist has been here. There are some great artists on our forums that can help you out if you just ask for advice! A great way to start is to try drawing copies of existing images. The more you copy, the more you'll understand, and you'll even start adding your own flair. If you can't find the information you're after on the forums, Google is your friend. Any drawing tutorial will help you understand the fundamentals of drawing.

Are there any tutorials I can watch?

There's a wide selection of excellent Procreate tutorials available on the Tutorials board on our forums. You can also check out the Stayf Draws YouTube channel for some great beginner tutorials, or our friends at Art Study Online for more in-depth tutorials from professional concept artist Nikolai Lockertsen.

Why can't I mark my canvas?

There are a few common things that can prevent you from marking the canvas;

  • Make sure you haven't selected Smudge or Erase by accident. We've all done this at some point.
  • Ensure that the layer you're painting on isn't Alpha Locked. Alpha Lock invocation methods vary between Procreate and Procreate Pocket, so check out the handbook for the app you're using for more details.
  • Make sure that the selected color (in the circle at the top right of the canvas) is different to the color of your canvas.
  • If your selected color is suddenly white, you're probably accidentally invoking the Eyedropper.
  • If you're not using a connected third-party stylus, make sure you have 'None' selected in your Devices menu. If you have a stylus option selected, just tap the name of the stylus to deactivate it.
  • Check your Advanced Gesture Controls in the Prefs tab of the Actions menu to make sure both Apple Pencil and Touch are set to 'Selected Tool'.

When are you making an Android version of Procreate?

We would love for everybody to be able to enjoy Procreate, but the fragmentation of the Android marketplace is a complicating factor. We're not ruling it out, but at the moment we're focusing on continuing to strengthen and improve Procreate for iOS, and that's more than enough work for twelve of us.

Why doesn't Procreate / Procreate Pocket have [this feature]?

It could be for one of several reasons:

  • We don't think it fits in with the core values of Procreate
  • So far, we haven't found an elegant way to do it nicely in a touch environment
  • It's already in development and we haven't told you about it
  • We are still considering the idea and are listening to public discussion

Why is my time-lapse video sideways?

When you create a new canvas in Procreate or Procreate Pocket, it is created according to the orientation of your device. If you have your iPad or iPhone in portrait orientation, the canvas will create in portrait, and likewise for landscape. It's quite common to change your mind about canvas orientation during a piece, which is why you can rotate the canvas at any time with the pinch and rotate gesture.

Because rotating the canvas is not an undoable action, it doesn't create a frame of video; therefore, canvas rotation isn't displayed at all in your Procreate video recording. Your Procreate video will always export in the original orientation of the canvas when it was created. If this means your video is sideways, simply import your video into your favorite video editor and rotate it.

My time-lapse video skips part of my artwork. What happened?

Procreate and Procreate Pocket record the video as you're painting, and save the video in segments. Each segment is finalized when you return to the Gallery or background the app. When you export the video, the segments are stitched together into one video file.

If Procreate or Procreate Pocket crashes during your drawing process, while you may not have lost any of your artwork, the app will have had no chance to finalize the video segment, and that will be lost. Unfortunately there's no easy way of solving this problem at the moment, other than adding a classy cross-fade.

If you do experience crashes, check this FAQ for more information, send us an email, and we'll do our best to solve the problem for you.

Can I sync my Procreate work to iCloud?

Currently, iCloud syncing is not available with Procreate or Procreate Pocket. Given the average size of a Procreate document, multiplied by however many you have in your Gallery, this could rapidly consume your entire iCloud space allowance. We're investigating the possibility of this in the future. Currently, you can export to iCloud Drive from Procreate and Procreate Pocket, and import from iCloud Drive in Procreate.

Why does my artwork look funny in Apple's Photos app?

You've most likely saved a PNG with a transparent background. Try turning on the background layer. Inversely, if you do want transparency, disable that background layer.

Why is my computer showing different colors to my iPad or iPhone?

Due to different manufacturing processes being used by each manufacturer, displays will vary a little in color - they'll slightly favor one of the red, green or blue spectrums. In the case of a desktop computer, it might be using a color profile, which calibrates your monitor to a certain setting.

Both of these have nothing to do with Procreate or Procreate Pocket (or any other app/program for that matter). Both our apps output images in pure RGBA - they're purists that way. If you're experiencing color shifts, try and examine your monitor profile; it may need a calibration. Color variance from monitor to monitor is just something we have to deal with in the digital world.

Can I use the art and videos I make in Procreate commercially?

Any art you create in Procreate or Procreate Pocket, including the progress videos, is your content and you can use it however you like. Of course, we'd love it if you let people know that you used our apps to create it. Procreate and Procreate Pocket themselves, their graphics, and the included example artworks are protected by copyright and may not be used commercially or distributed without permission, but anything you create always belongs to you.

Will you feature my art on your Facebook or Twitter? Please?

We're constantly looking for great art made in Procreate to share with the Procreate community. The key to getting noticed is to just keep creating art and sharing it on our Facebook page, on the Gallery in our Forums, on Twitter mentioning @procreate, or on Instagram with the #procreate tag.

Can I help you test updates before they're released?

Maybe! We're always on the lookout for more community members to help beta test our updates. If you'd like to be involved, fill out this form. This doesn't guarantee you'll be a tester, but it helps us find testers with certain devices. Plus, if you are asked to participate, you'll already be signed up and ready to go!

Where are you guys from?

We're based in Hobart, Tasmania (which is part of Australia).

Wait, Tasmania is a real place?

Yeah, we even have Tassie Devils - just like the cartoons - only they don't go around in little tornadoes. Tasmania is an island of spectacular wilderness and wild beauty. We actually named the company after the island. Many years ago, Tassie was the furthest outpost of the British empire. It was the most savage place on earth to send the meanest of the British convicts.

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